Guest Service Advisor

Main Duties

• Maintain a tidy and efficient public facing area, providing a prompt and courteous welcome for visitors, telephone callers and other staff.
• To be polite, professional, and friendly at all times with customers, clients and colleagues.
• To ensure the highest level of customer care is adhered to at all times.
• To demonstrate a can‐do attitude towards individual customer requests and strive to exceed customer expectations.
• Handling phone calls and distributing/taking messages as appropriate.
• Face to face guest engagement throughout the mall and at key experience services.
• Equipment hire/training and record keeping – Shopmobility
• To actively gain customer feedback, passing information gained onto your line manager.
• To accept payment for Silverburn gift card, including operating a till, while adhering to all policies.
• Mall patrols.
• Any reasonable request from Management out with scope of role.

What we are looking for

• Friendly and approachable.
• Professional at all times.
• Smart appearance – willing to wear entirety of branded uniform.
• Excellent telephone manner.
• Prompt and reliable.
• Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required.
• Is passionate about delivering a world class experience to our clients and customers.
• Can work as a team but also willing to act on their own initiative.
• Acts with honesty and integrity.

Job Types: Temporary contract, Temp to perm

Salary: £10.90 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Weekends only

Work Location: In person

Reference ID: Silverburn

Please apply here