Job Description

To act as a brand ambassador and deliver an exceptional customer experience that supports in achieving personal goals and exceeding store targets.

Primary Responsibilities

  • Deliver an exceptional customer experience that follows the customer through their journey within the store
  • Engage with customers to identify their needs and provide appropriate product recommendations
  • Provide the brand bra fit experience, ensuring the customers need are met and additional products are suggested where appropriate
  • Participate in sales targets with management and tracking performance towards the set goals
  • Understand and execute store merchandising standards, recovering and replenishing stock where needed
  • Operate the till system ensuring all customer transactions are processed accurately, efficiently and services levels are maintained throughout
  • Play an active role in loss prevention within the store, identify and notifying management of any stock that may be fault and/or have gone missing
  • Adhere to all health and safety policies and procedures at all times
  • Participate in training programmes and engage with in store initiatives

Skills and Experience

  • A passion for customer service and an enthusiasm for creating a personal experience for each and every customer
  • A great communicator who is always looking for ways to help customers and other team members
  • Calm and efficient approach to supporting customers, especially during busy periods
  • Goal oriented with a passion for working towards, achieving and exceeding targets
  • A team player who is flexible, supportive and contributes to a positive working environment for all team members
  • Excited by change and a varied and fast-paced work environment
  • An openness for learning new things and developing service skills, product knowledge and behaviours in an ever changing retail environment


  • 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT)
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Access to free health and wellbeing services
  • Sample Sales
  • Fantastic L&D opportunities
  • Life assurance
  • Annual Travel Card Loan
  • Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

How to Apply

Please apply here