Customer Services desk

Silverburn Customer Information Desk is located outside Debenhams

Collect +

Unfortunately we are currently unable to accept new parcels via CollectPlus and we have temporarily stopped accepting returns.

Click here to find your nearest return location:

To assist with any particular questions regarding the temporary changes to our Collect+ and Amazon Locker services please visit our advice page here

Free WiFi Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available. Handsfree Shopping

Love shopping? Hate carrying the bags?  As an exclusive Silverburn PLUS app user you can leave your shopping bags with our Customer Service Team for FREE and carry on the Silverburn spree.

How it works: 1. Download our Silverburn PLUS app, if you haven't already and, ensure you are registered 2. Visit the Customer Service Desk in Silverburn with your shopping bags* 3. Click on the Offers tab in the PLUS app and click on Handsfree Shopping 4. Click on Redeem and simply scan the QR code at the Customer Service Desk 5. Provide us with some details and you will be given a receipt to take with you, and the items will then be placed in a secure container 6. You will be given a tag to take away with you.


If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, beside TK Max in the Winter Garden.   

To use, simply:

1. Connect your phone

2. Lock the box

3. Take the key and enjoy shopping as your battery charges.

Car spa

Car Wash Co is closed until further notice

Want to get your car looking spotless as you shop? Try the friendly, professional and convenient Car Wash Co, located on Level 2 of our Multi Storey Car Park or in the external car park opposite Debenhams.  

Looking for information on parking?

Amazon lockers

Amazon Locker at Silverburn is temporarily unavailable

Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located beside H&M.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.   

Gift wrapping

A complimentary gift-wrapping service is available at the following stores:

Molton Brown, Boux Avenue, Pandora, Chisholm Hunter, Debenhams (Beauty Brands)