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Customer Services desk

Silverburn Customer Information Desk is located outside Debenhams

Collect +

You can send, collect and return parcels at our CUSTOMER SERVICES DESK with Collect +.

How it works:

Once you have purchased your order with your favourite retailer:

1. Select Collect+ as your delivery location and search for G53 6AG then choose Silverburn.

2. Collect+ will text or email you to confirm that your delivery is ready to be picked up.

3. Go to the designated Collect+ location in the centre.

Free WiFi

Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.

Handsfree Shopping

Love shopping? Hate carrying the bags? 

As an exclusive Silverburn PLUS app user you can leave your shopping bags with our Customer Service Team for FREE and carry on the Silverburn spree.

How it works:

1. Download our Silverburn PLUS app, if you haven't already and, ensure you are registered

2. Visit the Customer Service Desk in Silverburn with your shopping bags*

3. Click on the Offers tab in the PLUS app and click on Handsfree Shopping

4. Click on Redeem and simply scan the QR code at the Customer Service Desk

5. Provide us with some details and you will be given a receipt to take with you, and the items will then be placed in a secure container

6. You will be given a tag to take away with you.


If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, beside TK Max in the Winter Garden.   

To use, simply:

1. Connect your phone

2. Lock the box

3. Take the key and enjoy shopping as your battery charges.

Car spa

Want to get your car looking spotless as you shop? Try the friendly, professional and convenient Car Wash Co, located on Level 2 of our Multi Storey Car Park or in the external car park opposite Debenhams.  

Looking for information on parking?

Amazon lockers
Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located beside H&M.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.   

Gift wrapping

A complimentary gift-wrapping service is available at the following stores:

Molton Brown, Boux Avenue, Pandora, Chisholm Hunter, Debenhams (Beauty Brands) 

News & Offers

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