Dog Friendly

Why is Silverburn now dog friendly?

We pride ourselves on being a destination that is inclusive for all, and considering the 10% rise in dog ownership in recent years we wanted to trial opening our doors to everyone in the family, which includes some of the best behaved dogs out there. 

This new policy, currently operating on a trial period, allows guests to shop, eat and relax at Silverburn alongside your canine companion without the anxiety of leaving them behind. When asked, over 80% of our audience welcomed the concept so we’re excited to make this addition and will continue to monitor feedback throughout the trial.

What are the rules for dogs at Silverburn?

To ensure Silverburn remains a safe, inclusive and enjoyable destination for all, there are a number of guidelines dog owners must follow:

  • Owners must clean up after their dogs. Dog bags are available from Guest Services.
  • Dogs must be kept under control on a short, fixed lead at all times.
  • Dogs must not be left unattended.
  • Owners must respect individual retailer policies on dog admittance.
  • Owners are responsible for their dogs in and around the centre and car park.
  • In order to ensure dogs are kept under control at all times, we only allow one dog per customer in the centre.
  • We don’t allow loud or aggressive dogs – 3 barks and you’re out!

What retailers and restaurants are dog friendly at Silverburn?

Silverburn is now dog friendly, meaning well-behaved dogs are welcome into the main mall areas with their owners. A limited number of retailers are also welcoming dogs indoors – look out for the pink paw in the window of all dog-friendly retailers.

The current list of locations adopting dog friendly status are below. Please respect individual store policies at all times, and note that this list is subject to change.

  • Barrhead Travel
  • Beaverbrooks
  • Chisholm Hunter
  • Clinton Cards
  • Cotswold Outdoor  
  • Döner Shack
  • Fossil
  • H&M
  • Hays Travel
  • Hobbs
  • Krispy Kreme
  • Kurt Geiger
  • Mobile Snap
  • Molton Brown
  • Office
  • Pandora
  • Paperchase
  • Schuh
  • Stack & Still
  • Starbucks
  • Superdry
  • Swarovski
  • Thaikhun
  • The Body Shop
  • The Fragrance Shop
  • The Gallery
  • The White Company
  • Tommy Hilfiger
  • Trespass
  • Upload Abode
  • Waterstones

How will Silverburn retain its high cleanliness standards?

We ask owners to please take responsibility for your dogs. Waste bags are provided at Guest Services. Our cleaning team will be on hand as always for any incidents where cleaning is needed within the centre.

What do I do if I’m concerned about dogs at Silverburn?

The health and safety of our guests and colleagues is of the utmost priority. Any incident within our centre should be reported to Guest Services as soon as possible. We are very clear in our policy that any dogs within the centre are the responsibility of their owners, and must be kept under supervision at all times.

Our Guest Service desk will be on hand to assist guests should you need it when visiting.

What do I do if I have a phobia or allergy to dogs, or feel unsafe or uncomfortable around them?

The health and safety of guests and colleagues is a top priority.

It is unlikely that a large number of dogs will be in the centre at one time and whilst we have always welcomed some dogs, i.e. assistance dogs, we recommend that those with allergies or phobias take extra care when visiting the centre.

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