EV Customer Service Specialist (Space Specialist)

Lookers Glasgow Polestar based at the Silverburn Shopping centre are recruiting for an ambitious Polestar Retail Specialist/ Customer Service Assistant to join our hard-working and friendly team on site. You will work alongside our passionate team to provide Lookers customers a first class customer service experience.

We are Polestar. We are detail obsessed, performance focussed and determined to make the most advanced and exciting electric cars the world has ever seen! In the world of EV we like to lead the space! We blaze our own trail, one without compromise. We are building a brand new team of like minded people who are friendly and fun to work with and we want you to join us ready for take off at our new space centre opening very soon!

The training is so well thought out with our personal training platforms, interactive webinars, and our buddy system that a person with absolutely no car knowledge can transition easily into the role.

In this role you will have the exciting opportunity to gain some extra skills and experience out with the core role. You may be given the chance to be involved with Marketing and Events, our Business Development team, or our used vehicle programme. The ideal candidate will have keen interest in at least one of these areas

• Communicating with customers in a friendly and polite manner via email, telephone and in person

• As a Polestar Retail Specialist, you will act as a brand ambassador, providing a truly immersive, educational, and thrilling experience to our customers.

• It will be your mission to ensure that every one of our customers leaves our space with unforgettable memories.

• Arranging and accompanying customers on test drives • Completing mandatory paperwork and processes as required

• Become a true ambassador of the sales process, driving forwards all enquiry leads, whilst building a rapport with the customer to convert appointments into sales and ensuring all leads are maximised

The ideal candidate will have strong communication skills, a dedication to flawless customer service and will be passionate about the motor trade industry. Having lots of enthusiasm, drive and motivation is key to consistently achieve fantastic results.

You will dazzle our customers with your passion for the brand, and in-depth knowledge of our range of vehicles, guiding them through the specifications – remember this is not a sales site/role, this is an innovative space where we share our knowledge of the amazing vehicles with the potential customers!

You will need to hold a full UK driving license as you may be expected to drive some of the most prestigious cars on the market!

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service

• Eligibility to join one of our car schemes

• Critical illness cover after 2 years and Life Assurance

• Smart Health – free access to support 24 hours a day, 365 days a year

• Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more

• Enhanced paid maternity, paternity and adoption leave

• For some roles a company car and additional earning potential through commission or bonus

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch

Please apply here