Centre information during Level 4 restrictions

Following the Government update, please read the latest centre information here.

To all our friends and family in Glasgow. We are temporarily closed with the exception of essential retail. Takeaway and delivery is available from participating restaurants and cafes, and some retailers are offering Click & Collect services

Click here for a list of essential stores that are open

Click here for a list of stores offering Click & Collect services

Click here for a list of restaurants and cafés offering takeaway or delivery Our priority is yours and our colleagues’ health and we have introduced a range of measures to keep us all safe. Please read below to find out what safety measures are in place at Silverburn.

Shop safe, be kind and we’ll be right here when you need us.

From all of us at Silverburn

Safety Measures:

• Face coverings are compulsory throughout the centre, including in all our stores, restaurants and cafes.

• Hand sanitiser stations around the centre.

• Enhanced cleaning procedures throughout the centre.

• A one-way system in the centre. All remaining entrances will be for exit use only. Signage is in place throughout to help guide your journey while you shop.

• Clear signs throughout the centre reminding everyone of the need to social distance, and to avoid shopping in large groups.

We’re restricting how many people can enter the centre and individual stores at any one time. This way, we can ensure everyone in the centre is able to social distance easily.

Please bear with us, as it might take a little longer than normal to get what you want when you visit.

Below is a range of answers to the most frequently asked questions to help plan your next visit:

Is the Customer Information Desk open?

Silverburn's Customer Information Desk is located outside Debenhams.

The Customer Information Desk is currently open for Collect+ orders only.

Gift Cards are available online only here during this time.

Will the toilets be open?

Yes – the toilets beside the Multi-storey car park entrance are open although we have introduced measures to encourage social distancing. Toilets beside Debenhams and at the Winter Garden are currently closed.

Are all entrances open?

Yes all entrances are open during our opening hours. However please note that there is restricted access at our entrances. Please plan your visit by using the closest entrance to the shore you wish to visit within Silverburn.

Which stores are open?

If you are planning to visit a particular store, please visit their page here for the latest information.

Are the car parks open?

Our red and yellow car parks are open. For further information please visit here. Is the Shopmobility open?

Shopmobility services are limited. For details and contact information please click here.

Do I have to wear a face mask/covering?

In line with the latest guidance from the Government, face coverings are compulsory throughout the centre, including in all our stores, unless you have a legitimate reason not to wear one such as a disability. For more information on who is exempt please visit the Government’s website.

We know that those who are exempt may feel more comfortable showing something that says they do not have to wear a face covering. The Government has produced some materials that may help here. My Silverburn gift card expired while the centre was closed, what can I do?

If you have a gift card that has expired while the centre was closed, we will be happy to extend the expiry date so that you have time to use it as we reopen. To do this, please call our Gift Card Support number which you will find on the back of your gift card. If you have a virtual gift card you can find the contact number in the footer of the web page where you check your balance.

For more information regarding the Silverburn gift card please visit here.