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Silverburn

Collect+ & Amazon Lockers Update

We are temporarily closing our doors and will remain closed until further notice. What will happen to my Collect+ parcel? As we are not sure of how long the centre will be closed, we have returned your parcel to CollectPlus. You can track your parcel here https://www.collectplus.co.uk/track/new I want to return a parcel, can I still do so? As the centre is closed, we are unable to accept returns. Please check the CollectPlus website for other locations you can return your parcel https://www.collectplus.co.uk/help-advice/how-to-return-parcel What will happen to my parcel that’s in an Amazon locker? Amazon will collect and return all remaining parcels to the sender. Please contact Amazon for more details. I need the refund for my returned items ASAP – are parcels still being collected from the centre by CollectPlus and returned to the retailer to process my refund? Yes, all parcels that weren’t collected before the closure were returned to CollectPlus to return to the retailer for refund. You can track your parcel here https://www.collectplus.co.uk/track/new